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National Relay Officer: South African Sign Language

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ER24: Contact Centre - Vodacom NRS | Rivonia | South Africa 


Closing date: 26/09/2024  
Number of positions: 1 
Recruiter name: Silindokuhle Bawuti  
Reference number: 53687  
Workplace Type: On-site
Fixed Term

Please note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile

MAIN PURPOSE OF JOB

The purpose of the role is to ensure that Vodacom resolves queries and requests received from our customers using South African Sign Language. We require deaf, hard of hearing or hearing persons (may be non-accredited South African Sign Language interpreters) to address queries and communicate to these customers using South African Sign Language. You are required to interact with hearing persons from other business units within the organisation.

KEY RESPONSIBILITY AREAS

  • Servicing all key stakeholders telephonically and via other service channels such as, video calling, chat and SMS as required until the query has been resolved
  • Personal Effectiveness

REQUIRED EDUCATION

REQUIRED EDUCATION:

  • Matric/ Grade 12

 

DESIRED EDUCATION:

  • NQF5 Certificate in Contact Centre/ Customer Service/ Management

REQUIRED EXPERIENCE

REQUIRED EXPERIENCE:

  • Experience using South African Sign Language

​​​​​​​

DESIRED EXPERIENCE:

  • 2 years’ experience in an omnichannel Customer Service Contact Centre environment

REQUIRED JOB SKILLS AND KNOWLEDGE

  • Delivering results and meeting customer expectations
  • Analysing
  • Deciding and initiating action
  • Excellent administration skills;
  • Excellent verbal and written communication skills;
  • MS Office and PC literate
  • Presenting and communicating information
  • Time Management
  • Working with people
  • Experience using/interpreting South African Sign Language

All applicants will be considered, with the understanding that preference will be given in accordance with the Employment Equity Plan of Mediclinic Southern Africa, as well as internal applicants/employees that meet the minimum requirements.

Please note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile

 

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