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Patient Experience Manager - Management

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Mediclinic Muelmed | Arcadia, Pretoria | South Africa 


Closing date: 24/11/2024  
Number of positions: 1 
Recruiter name: Alice Sive Sukaze  
Reference number: 55543  
Workplace Type: On-site
Permanent

Please note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile

MAIN PURPOSE OF JOB

To ensure that all functions at the hospital are performed in a manner that optimizes patient experience and to be responsible for the marketing of hospital to the public

KEY RESPONSIBILITY AREAS

Utilise patient experience index data to improve patient experience

Manage overall patient experience within the hospital

Manage patient journey campaigns

Manage key account and stakeholder relations 

Manage and control patient experience finances

Lead and Manage the people in the Patient Experience Function

Manage marketing and communication initiatives
 

REQUIRED EDUCATION

ESSENTIAL EDUCATION: Tertiary qualification

DESIRED EXPERIENCE:  Bachelor’s degree in human sciences (Majors in Nursing, Social Work, and Psychology)

REQUIRED EXPERIENCE

ESSENTIAL MINIMUM EXPERIENCE:  5 years’ experience in service-oriented environment/operations

DESIRED EXPERIENCE:  Experience in the healthcare and service industry

REQUIRED JOB SKILLS AND KNOWLEDGE

  • Knowledge, understanding and application of client satisfaction best practices
  • Competent in using Microsoft Office (Outlook, Word, Excel and PowerPoint)
  • Knowledge and application of Mediclinic Marketing Strategies, Policies and Procedures
  • The utilisation and application of Patient Experience related Administration and Survey Systems (e.g. Press Ganey)
  • Understanding of the Mediclinic Patient Journey
  • Knowledge and application of Mediclinic Patient Experience Policies and Procedures

All applicants will be considered, with the understanding that preference will be given in accordance with the Employment Equity Plan of Mediclinic Southern Africa, as well as internal applicants/employees that meet the minimum requirements.

Please note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile

 

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